Gaming ConsolesPlayStationHow to Fix PS5 HDMI Not Working Problem

How to Fix PS5 HDMI Not Working Problem

Check HDMI Connection

To ensure the PS5 HDMI port is functional, providing a smooth gaming experience, it is important to verify that the HDMI connection is working properly.

Here’s a 5-step guide on verifying HDMI connection on your PS5:

  1. Check both ends of the HDMI cable are plugged in firmly.
  2. Verify if the HDMI cable is not damaged.
  3. Make certain that you are using an appropriate input channel by checking TV settings.
  4. Try another HDMI port on your Television set.
  5. Replace your HDMI cable with a new certified high-speed HDMI cable to ensure optimal functionality.

It’s essential to note that some TV inputs only accommodate a particular type of signal format, choosing an incompatible format could lead to issues such as “HDMI not working” error message.

As suggested by experts, it’s advisable to replace cables annually or biannually due to degradation caused by environmental factors and general wear and tear.

Understanding HDMI connection intricacies will assist you in resolving any connectivity related issues promptly and effectively while avoiding long-term damage in the process.

Let’s hope a reset fixes the HDMI issue, otherwise it’s back to playing Pong on our TI calculators.

Reset PS5 Console

To resolve the issue of ‘PS5 HDMI not working’, you can perform a resetting process. This will enable your console to function normally again.

Here is a simple 4-step guide to Reset PS5 Console:

  1. 1. Turn off your PS5 Console completely by holding down the power button.
  2. Disconnect all cables and accessories connected to your console.
  3. Wait for about 30 seconds or more before reconnecting all cables and accessories.
  4. Finally, start up your console and check if the HDMI issue persists. If so, try another cable or contact customer support for further assistance.

It’s essential always to ensure that the console is entirely cool off before attempting to reset it. Besides, it’s advisable only to remove and replace cables gently with no abrupt movements.

More importantly, note that resetting PS5 Console may erase any fatal errors persisting on it. If this happens, don’t worry because play station store stores all your purchased titles in the cloud storage service.

One user experienced frequent HDMI issues whenever they attempted running applications from an external device. Still, once he performed a complete reset method, this issue disappeared forever without reoccurring again.

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Before blaming your PS5, make sure your TV isn’t set to ‘Netflix and Chill’ mode instead of HDMI input.

Check TV Settings

For optimal PS5 performance, it is critical to check your TV settings. Adjusting settings such as resolution and refresh rate can greatly affect the quality of your gaming experience.

The following table outlines the necessary adjustments to make when checking TV settings:

Setting Recommended Value
Resolution 4K or 1080p, depending on TV capability
Refresh Rate 60Hz for most TVs or higher if compatible
HDR Enabled for TVs with HDR capability
HDMI Input Make sure you are using the correct input on your TV

It is important to note that different TVs may require different settings, so consult your owner’s manual or do a quick online search for recommended settings specific to your TV brand and model. In addition, ensuring that any other devices connected to your TV via HDMI are updated and set correctly can also prevent any issues with PS5 connectivity.

Many gamers have encountered PS5 HDMI not working problems since its release in November 2020. Some systems were found to have defects in the HDMI port or cable. Contacting Sony support or a technician for assistance may be necessary if no solution has been found after checking and adjusting TV settings. If your PS5 is rebelling like a teenager, give it a system update before it starts slamming doors.

Update PS5 System Software

To fix the HDMI not working issue on PS5, one possible solution is to update the system software. Follow these steps for a hassle-free update:

  1. Connect your PS5 to the internet.
  2. Go to Settings and select System Software Update.
  3. Choose Update Now and wait for the download and installation process to complete.

In addition, updating your PS5 system software ensures that it has all the latest features and fixes any bugs that might be causing problems.

Before performing the update, make sure that your console has enough free space as some software updates require more free space than others. Keep in mind that interrupting the update process may lead to further issues. So, sit back and let your PS5 do its thing.

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Don’t miss out on all the fantastic gaming experiences that your PS5 can offer due to an HDMI not working problem. Update your system software now and get a smooth gameplay experience without any issues. Before you blame the PS5, make sure it’s not just a case of loose wires – we all have our off days.

Check for Hardware Issues

For users experiencing HDMI issues with their PS5 consoles, it is crucial to diagnose hardware problems that may be causing the issue. Here are some steps you can take to check for such hardware issues.

  • Inspect your HDMI cable: Ensure the cable is not damaged or frayed. Also, make sure it fits correctly into both the PS5 and TV’s HDMI ports.
  • Examine your console and TV ports: Check that there are no bent pins or other apparent damage. Use compressed air to clean debris from ports.
  • Consider using a different TV or monitor: A damaged TV or monitor might be preventing your console from displaying correctly.

If the above hardware issues do not seem to solve the problem, you can try further troubleshooting options. You could contact PlayStation support, check if your console has updated software/drivers or even reset your PS5 settings.

One user faced similar HDMI issues with his PS5 console where the screen would go black when trying to launch games. He tried different TVs, changing the HDMI cables, and even resetting all settings – all of which failed to resolve the issue. Eventually, he found out that disabling ‘HDCP‘ in his PS5 settings solved the issue!

Good luck getting through to Sony Support, you’re better off trying to contact an alien race on Mars.

Contact Sony Support

Assistance from Sony for PS5 HDMI Troubles

If your PS5 HDMI isn’t working correctly, there is a method to contact Sony support and get the assistance you need. With a quick Google search, you can locate the official website of Sony. This website provides you with access to multiple options that can get you in touch with their customer service team.

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Upon reaching out to Sony’s customer care team, they will ask you several questions to troubleshoot your issue. They might advise you to follow some steps on your own, or both graphics and system software repair.

In case of more severe issues, they will provide helpful suggestions on how to speedily return your console for repairs by contacting authorized technicians who specialize in PS5 tech support.


Due to its overwhelming popularity and limited availability during its periodical release dates, several users experienced difficulties connecting their game console naturally. A simple query on google led them straight towards achieving technical support from Sony’s customer care team. Even though it was challenging initially due to the extended wait time for calls, their dedicated agents helped repair numerous consoles promptly.

Thus, don’t hesitate; reach out to their esteemed support team if you encounter any difficulties with your PS5.

Frequently Asked Questions

What can cause PS5 HDMI not working issue?

The reasons behind this problem can be various, including damaged HDMI port or cable, outdated firmware, incorrect settings, or corrupted software.

How do I know if my HDMI port is damaged?

You can check for physical damage by inspecting the port and cable for any visible dents, bends, or discoloration. If the port appears fine, try connecting a different device to your TV with the same cable to determine if the issue is related to the PS5 itself.

How can I troubleshoot the firmware issue?

Make sure that your console is updated with the latest firmware. If it is already up to date, try to reinstall it by following the instructions on the official PlayStation website.

How do I change the HDMI settings on my PS5?

Go to your console settings, choose “System,” then “Video Output” and select “HDMI”. You can also try using a different HDMI slot on your TV to see if that resolves the issue.

What should I do if my PS5’s HDMI still isn’t working?

If none of the above methods resolve the issue, contact PlayStation support for further assistance.


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Joseph Reed
Joseph Reed
Hey, I'm Joseph, a tech blog author deeply immersed in the world of technology. As a copywriting expert, I channel my love for tech into crafting articles on Tech, Android, Windows, Internet, Social Media, Gadgets, and Reviews. Writing allows me to share my passion, knowledge, and insights with fellow tech enthusiasts, empowering them to make informed choices in this ever-evolving digital landscape.

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